ALTERA MANAGED SERVICES

A strategic partnership that drives real results

Organisations today are trying to achieve strategic initiatives, with limited skilled resources, fragmented solutions and expensive third-party contractors to support their environment. Those organisations need a healthcare IT partner to help them support their infrastructure, applications, project delivery and strategic leadership and planning. That’s Altera Managed Services.

WHY MANAGED SERVICES

Expert Support, Better Results

Lower spend on third party contractors

Reduce reliance on expensive contractors with a predictable monthly model, shared tools, and reusable playbooks—without sacrificing coverage or expertise.

Get access to necessary resources

Extend your capacity for upgrades, incident response, and optimisation without adding permanent headcount.

Valuable insight from industry experts

Get guidance from experts who’ve supported complex healthcare environments—prioritising what to fix now, what to automate next, and what to plan.

Clinical and operational outcomes through skilled staff

Skilled staff resolve issues faster, reduce downtime, and support clinicians with clear communication—helping keep workflows moving and patient care on track.

WHAT WE DELIVER

Our services

Cyberthreat Vulnerability Assessment & Remediation

See what a cyber attacker can do once they’re in—then fix what matters first. We emulate real techniques aligned to MITRE ATT&CK® and deliver a prioritised, actionable risk report plus guided remediation support to help you close gaps and build long-term security while gaining peace of mind.

Artificial Intelligence/ Robotic Process Automation

In 2025 Managed Services implemented 87 AI initiatives with a cumulative saving of 11,000 hours.

We have a dedicated team working on AI initiatives to deliver real value to our clients.

Our teams have used RPA to automate repetitive tasks for several clients.

If you’ve got a problem or a routine task you’d love to get rid of, come and talk to us — chances are AI/RPA can help.

Testing Centre of Excellence

Availability of resources to perform testing can often be a challenge for organisations during projects.

The Testing Centre of Excellence automates test scripts, enabling regular comprehensive testing to be performed during projects, upgrades, or even as a routine process.

Service Desk

The importance of 24×7 healthcare application support continues to increase. Having a 24×7 service desk available for end users can often present a challenge.

The Managed Services Service Desk is aligned with ITIL best practices and provides reassurance that any calls will be picked up immediately with rapid triage and assignment to the correct teams.

Altera Managed Services enables:

Operational Excellence and Reliability

Improved reliability and uptime with 24/7 monitoring, alerting, rapid incident response, and dedicated operations support.
Faster response and resolution through a 24×7 operations centre, defined SLAs, and proactive issue management.
Greater efficiency and scalability through regular optimisation checks, ITIL-aligned processes, automation, and flexible services.

Security, Compliance and Risk Reduction

Enhanced cybersecurity posture via vulnerability assessments, out‑of‑hours patching and remediation.
Continuous security monitoring, patching and compliance management, supported by experienced security analysts.
Strong governance and reporting with regular service reviews, KPIs, SLAs and performance insights.

Strategic Value and Cost Efficiency

Predictable, controlled costs, moving IT spend from unpredictable capex to stable OPEX.
Access to specialist expertise, removing recruitment, training and retention pressures.
Better focus on core business, enabling internal teams to concentrate on strategic initiatives instead of firefighting.

TESTIMONIAL

What health leaders are saying

“We are very impressed with the speed and responsiveness, both the system itself and Altera team who implemented it. Being fully web-based it’s amazingly fast and provides us assurance in a business continuity situation as it runs on infrastructure separate from our core Sunrise system. There is real excitement here about the BCS [Business Continuity Solution] and what future benefits it could bring.”

Jon McKinlay, Head of IT Applications, East Kent University Hospitals NHS Foundation Trust

What is encouraging is that I can come into work at 8 a.m. and see an email saying: ‘there was an issue, but we have fixed it,’ and everything is fine.”

Martyn Smith, Associate Director IM & T, Wrightington, Wigan and Leigh NHS Foundation Trust

Managed Services: Partnership that scales with your IT team’s needs