Guiding the way in partnering with the NHS

Rachael joined the Client Development team in 2016, having previously worked in the NHS for more than 19 years on transformation and innovation programmes, including the deployment of the Sunrise™ EPR. She was selected to lead the UK and EMEA business in 2023 following her role as Vice President for Client Success and Support internationally, and since then Rachael has been championing an alternative approach to digital transformation in healthcare, which includes supporting NHS organisations to become some of the most digitally mature in the world. With her deep expertise regarding NHS and her passionate, empathetic and enthusiastic leadership, she is driving meaningful, lasting change for the NHS.
UK & EMEA Leadership Team

Mark Hutchinson is a Top 100 CIO, and has more than 20 years of experience in NHS IT. During his time in the NHS, he enabled some of the most impactful and successful digital transformation projects. This includes deploying an EPR in only five months at Gloucestershire Hospitals NHS Foundation Trust and delivering the UK’s first telemedicine service in 2007 at Airedale NHS Foundation Trust. Mark led the Sunrise™ EPR implementation at Salford Royal NHS Foundation Trust in 2013, which became the most digitally mature trust in the country in 2015 and then achieved Global Digital Exemplar status. Throughout his career, Mark has championed taking an alternative approach to digital transformation by taking a faster, flexible and more efficient route to EPR deployments with modular approaches, which are often less disruptive and generate faster benefits for both patients and clinicians. His approach ensures a focus on patient care is the first step in successful EPR implementation. In his role as Senior Vice President of Healthcare Strategy & Transformation, EMEA, at Altera Digital Health, Mark guides trusts to take similar approaches that are cost-effective and deliver instant benefits to patient care.

Steve is the Chief Technology Officer at Altera Digital Health, having previously spent 16 years in the NHS in CTO and Deputy CIO roles. During this time Steve was responsible for leading the deployment and integration of clinical systems across multiple organisations and gaining first-hand experience as an Altera customer. Since joining Altera in 2023, Steve has established a UK Development Team and now works with our Global Support Teams to provide a comprehensive service wrapper to customers across the UK. He is passionate about ensuring systems are clinically designed, led, and integrated effectively to empower clinicians in delivering safer, more reliable patient care.

Sarah Ellis is a senior leader with extensive and diverse NHS digital and operational experience, renowned for her expertise in IT service delivery and transformation. Sarah brings to Altera a wealth of NHS multi-functional operational understanding, and a well-documented career that includes project & programme management, operational and relationships management, championing multiple collaborative initiatives across a system wide landscape.

James passionately believes in the transformational capabilities that technology and innovation can bring to healthcare delivery. James started his career working as a Pharmacy Technician in the NHS, quickly moving into a more digitally focused role he transitioned into the private sector and started working on the deployment of clinical IT systems. In a career stretching over 25 years, James has held senior deployment roles on both vendor and NHS sides and has developed a unique understanding of the digital healthcare landscape. In 2018, James was appointed as the Solution Director for the EMEA region and was responsible for the portfolio of products and strategic partners which saw Allscripts grow as a leading EPR vendor in the UK. After some time developing his skills and experience further in the contracting world, including working on NHS EPR procurements, EPR deployments with a variety of vendors, ICB strategies and with start up companies, including a precision medicine company, James joined Altera in November 2024 to play a key role in developing our clinical and client strategic plans.

As Area Vice President of Solutions Management, Emma leverages over 20 years of experience in healthcare systems and the use of technology to drive improvements in care delivery. Starting her career as an Occupational Therapist in the NHS, she transitioned into care pathway development and EPR implementation, building a deep understanding of clinical needs. Her leadership roles in clinical product portfolio management and strategy further equipped her to lead the solutions team. Emma is focused on ensuring the Altera portfolio meets the evolving needs of EMEA clients and delivers enhanced user experiences, improved clinical safety and positive patient outcomes.